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Disaster Preparedness

It is not a matter of if; it is a matter of when.  The Town of Colma and the rest of the Bay Area is vulnerable to both natural and man-made disasters – earthquakes, fires, severe weather, floods, hazardous material spills, plane crashes, terrorist attacks, civil unrest, severe and prolonged energy shortages.  If a disaster...

What are the Town animal ordinances?

Chapter 8 of the Colma Municipal Code includes all of the Town ordinances regarding animals:  The Town allows normal domestic pets such as dogs and cats. The Town prohibits the following: Livestock Feeding of birds in public places Chickens – Unless at least 500 feet from the nearest residence. Feeding of birds on private property...

My neighbor is not maintaining their property and is storing items in the front yard. Who should I contact?

For property maintenance issues, please contact the Planning Department at (650) 757-8888. You will be required to provide us with your name and contact information, and complaints cannot be received anonymously.  Your name and contact information will be kept confidential and will only be used to contact you with an update on the problem. If...

Who do I call if my neighbor is making too much noise (i.e. having a loud party or playing music too loud)?

The Town of Colma has a noise and an unruly gathering ordinance.  This ordinance is enforced by the Police Department.  You can call the Police Department non-emergency number: (650) 997-8321 to report a problem.  The Police Department will issue a warning first, and then if the problem continues, they will issue an administrative citation.  Please...

Are there any restrictions regarding construction noise?

Yes. The Town has a construction noise ordinance which limits noise generating construction of any kind to the following hours: Weekday Start Time is 8:00 AM; Weekday End Time is 7:00 PM. Saturday Start Time is 9:00 AM. Saturday End Time is 5:00 PM. Sunday Start Time is 12:00 PM. Sunday End Time is 5:00...

Will Comcast have to come to my house to install equipment?

Yes, Comcast will come to your house to install the cable lines and equipment to your home. Please call this number (855) 307-4896 to set up your service.

Can I bundle my cable services with internet and/or phone services?

You may bundle your services with Comcast, however you will be responsible for all charges for the additional services. The Town has arranged to pay for only the Digital Starter cable package.

Who pays if I wish to subscribe to “premium” channels?

You are responsible for all charges for any additional services, including installation charges and monthly subscription charges. Additional services include premium channels, digital TV, adding more outlets, changing the location of an outlet, etc.

What is included in Comcast’s Digital Starter service?

Digital Starter includes both basic and expanded basic television channels such as the major networks (NBC, CBS, ABC, Fox) as well as a host of other channels such as C-Span, CNBC, MSNBC, CNN, TBS, FX, Food Network, and HGTV, to name a few.

Where can I find a list of upcoming concerts and special events?

You can check out all of our great special events and concerts by visiting our Events page or by calling us directly at (650) 985-5678. We hope to see you there!

What is your refund policy?

Recreation participants may cancel programs two weeks prior to the start of the program without penalty.  If participants cancel recreation programs within two weeks of the start of the program, refunds will not be returned.

How do I find out about recreation programs?

The Recreation Activity Guide offers information on programs, activities and events.  They are published three times per year and mailed to Colma Residents in the months of April, August and December.  Hard copies are available at the Colma Community Center, Sterling Park Recreation Center and Colma Town Hall. You may also call us directly at...

How do I enroll in a recreation program?

There are two ways you can enroll in our recreation programs: Online -  Recreation participants may register for recreation programs and activities by visiting the Recreation Services Department active communities page.    If you are  Colma resident, please make sure you have a current Colma I.D. card and have a login and password prior to...

What are the rules regarding smoking and alcohol use in parks?

Smoking is not permitted in any of the parks in Colma.   Alcoholic beverages are not permitted at Sterling Park or the Bark Park.  Beer and wine may be served at the Colma Community Center for certain permitted events.  For more information please call the Colma Recreation Services Department at (650) 985-5678.

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Emergency Tips

Please click on the following links for more information on how to make sure you and your family have the water you will need in the event of an emergency! Treat Your Water Locate your Water Shut Off

Important Contact Information

American Red Cross (650) 259-1750 Colma Police Department 911 (650) 997-8321 1199 El Camino Real Colma, CA 94014 Colma Public Works Department (650) 757-8888 Monday – Friday 911 Evenings, Holidays and Weekends To report down trees, flooded areas, street/sidewalk problems Colma Fire Protection District 911 (650) 755-5666 50 Reiner Street, Colma Pacific Gas & Electric...

I just moved to Colma, how do I sign up for basic cable services?

Please call Comcast at (855) 307-4896 to set up your service. Customer service representatives with Comcast will need to verify your address to ensure that you fall under the Town of Colma’s bulk service account.  If Comcast does not have your address listed on the town’s bulk service account; you may not reside in the...

How do I make a request for public records?

Please complete this public records request form or contact the City Clerk’s Office at (650) 997-8300.

How do I safely dispose of chemicals?

Colma residents (and all San Mateo County residents) can dispose their Household Hazardous Waste chemicals at approved facilities through the San Mateo County Environmental Health Department. San Mateo County Environmental Health Department sponsors a FREE county-wide program to collect, recycle and properly dispose of household hazardous waste. HHW Collections are held virtually every Thursday, Friday,...

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